Soulshine Retreats Refund Policy
This Refund Policy is as per the Terms and Conditions that every Client must sign and agree to when booking their Soulshine Retreat. You can click here to review our full Terms and Conditions.
WE STRONGLY RECOMMEND THAT YOU TAKE OUT FULL TRAVEL INSURANCE AT THE MOMENT WHEN YOU BOOK YOUR SOULSHINE RETREAT TO COVER YOUR PAYMENTS SHOULD YOU NEED TO CANCEL PLUS, FLIGHT CANCELLATION, DELAY AND CURTAILMENT, MEDICAL EXPENSES, WINTER SPORTS (IF RELEVANT) AND PERSONAL BELONGINGS.
Cancellations by the Client
If the client wishes to cancel their retreat, they must advise Soulshine Retreats in writing. Soulshine reserve the right to move the week to an alternative date. The 50% deposit is non-refundable. If a booking is cancelled less than 8 weeks or 56 days, 100% fee is kept.
Date of Cancellation
Less than 8 weeks: 100% of the fee
More than 8 weeks: 50% of the fee
Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you.
Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.
Cancellations by Soulshine Retreats
Soulshine Retreats will always endeavour to fulfil confirmed bookings however do reserve the right to cancel. If Soulshine cancels a booking prior to the commencement of the activity and / or services the Client will be offered an alternative date, or a full refund.
Workshop Refunds & Cancellations
A refund (minus a 10% + VAT admin fee) will be made for cancellations made more than 50 days before the start date. For cancellations less than 50 days before the course or workshop there will be no refunds or transfers unless the workshop is full and your place can be filled from a waiting list
In this case we will refund the fee, minus a 20% + VAT admin fee. All clients are asked to agree to Soulshine Retreats’ terms and conditions upon booking a course or workshop
If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.
We are unable to give refunds in the case of cancelled transport (trains, aeroplanes etc). Please ensure you take out relevant insurance to protect yourself against this.
Refunds are not possible to be made retrospectively. If we have not heard from you by 24 hours following the end of a workshop we will not be able to process any refunds.
We reserve the right to cancel a workshop for any reason. Whilst we would only do this in exceptional circumstances that mean we are unable to offer the workshop as advertised, or if there are insufficient numbers booked onto the workshop to make it viable for the teacher taking the workshop. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full £ (sterling) amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses.